System and Set Up FAQs

Technical Requirements

My webcam/microphone are not detected when I join the Live Class. How can I set up?


1. Try to use camera and microphone in different applications and if they are not detected in there as well, check the connection of your microphone and camera if you are using external devices such as a webcam or external microphone. 2. If the camera and microphone are not detected in Live Class only, open your browser setting and check the microphone and camera permissions to https://live.kidsloop.net/. For Chrome, this can be done at the following links for Camera and Microphone: chrome://settings/content/camera chrome://settings/content/microphone . 3. If the camera and microphone is being blocked to use in different applications intermittently, please check your antivirus program in your device and disable any blocked access for the browser. 4. Check the firewall of your OS (e.g. Windows/MacOS) or hardware firewall and allow the Kidsloop Live Class to use your camera and microphone 5. Disable all browser extensions. This can be done in Chrome at the following link: chrome://extensions/ . Restart your browser after disabling the extensions. 6. Reboot your computer (not your browser) and then rejoin the class. If you have used Zoom or Skype previously, then this can cause issues when connecting to a video call using your browser. Restarting your computer and rejoining the class should help.




Audio/Video quality suddenly gets bad in middle of class


Live streaming require a lot of CPU utilization and stable network speed. 1. If you use Wi-Fi or hotspot, keep the network quality stable by not moving location or not getting distance to your router or hotspot device. 2. Long use of Live streaming causes high temperature of your device. if you use a laptop, make a gap between the laptop and desk to give better ventilation or use a cooling pad if it’s possible. 3.Turn off other unnecessary applications while having live class to reduce CPU utilization 4. Close all other browser tabs and browser windows to improve live class performance.




‘Teacher can not see me’ or ‘I’m not in participants list’ although I can chat


Connection could fail while joining to live class. Rejoin to class or refresh the page to reconnect. If you keep facing this issue, please contact our support team.




Teacher’s draw lines and point at something on the video but I can not understand what the teacher is pointing at.


Video streams often get delayed and do not sync between teacher and student. Ask the teacher to get more information about the video scene or try joining the class in a faster network and system with better spec.




I see only blank page or some images and icons look broken


The live class is supported with Chrome browser only at the moment. If you join the live class with a different browser such as edge or safari, you will not be able to get full support of the application.




Joined to Live Class but I don’t see anything except my camera screen


Teacher may not have joined the class yet. Wait a moment until the teacher joins the class. 1. If the teacher does not join the class after the end of session, please contact your parent relationship manager.




How do I allow microphone and camera permission in the iPad Chrome browser?


1. When joining a live class, permission allow messages will pop up. Click ‘OK’ button 2. You can also set the Chrome's camera and microphone permission in settings of your iPad




Minimum Technical Requirements:


In addition, please note: Google Chrome is the recommended browser on laptops and tablets. Safari is the recommend browser when using an iPad. Please make sure that your security settings allow microphone and camera access. For tablets, operating system needs to be Android 6.0 / iOS 13.2 or later.





Child Preparation

How to prepare your child for online learning?


1. Set up a dedicated learning space at home where your child can focus and work on the activities. 2. Ensure that your child is ready to join the class 5 minutes before it starts, this will minimize delays in interruptions due to technical problems. 3. Gradually adjust the child's routine if needed (Think about your and your child’s daily routine, if the main learning times would be when your child normally would have a nap or meal times, then this will become a factor that will make it harder for them to participate and focus.) 4. Children should be rested and physically and mentally ready for their sessions (a hungry and tired child has a hard time getting into the mindset of learning) 5. Be present until routines of online learning are established (support and model engagement, be physically present to help refocus children, younger children need a little more support than older ones, but an involved parent helps establish the rhythm of online learning for the child) 6. Limit other distractions (phones should be muted and TV, etc. should be off to limit distractions) 7. Broadcast the live session on a larger screen, such as the television (screen mirroring or airplay) – children have an opportunity to go hands-free and can easily go from sitting to standing and moving around if the activity requires it and the larger screen is even more engaging 8. Attendance (Make sure that your child attends every scheduled online lesson and one to one meetings with their teacher. They will look forward to attending classes and meetings, as well as improving overall participation and engagement.) 9. Establish a routine (Participating in our Kïdo Home Program helps parents establish a routine that their children can follow. Routines are important to everybody, but they are especially for young children as they allow children to navigate the continuous challenge of learning new things from the safe and comforting boundaries that are created by routines.) 10. Encourage independent work (when conducting the weekly activities, be there to guide and support, but children should be encouraged to do the work to instill and foster independent learning.) 11.Be enthusiastic about their learning (your enthusiasm will rub off, just as our teachers’ enthusiasm and excitement rub off on your children).




How to support your child during their first online sessions?


1. Be nearby and present! - This will be the first time your child meets their new teacher. You can help set the tone for their interaction by modeling your child how to say hello and encouraging them to answer if the teacher asks them a question. (This will show your child that the new person they are talking to is a person they can engage with and not somebody they have to be apprehensive about.) Your physical presence and engagement will help refocus your child, if they start to lose focus. (You can point out things on the screen, or encourage their engagement when they are participating in a physical challenge, or other activity, by providing guidance at home.) Our teachers will be doing the same and apply multiple strategies to encourage and maintain participation and engagement. 2. Limit other distractions! Please mute your phones for the duration of the class. Other devices that your child does not use for the online class, should be off to limit distractions. 3. Broadcast the session on a larger screen, such as the television (screen mirroring or airplay) Your child will have an opportunity to go hands-free and can easily go from sitting to standing and moving around if the activity requires it and the larger screen is even more engaging. They will still be able to do the interactive activities on their touch screens but will be definitely fascinated to see it mirrored on the large screen. 4. It is ok for your child to move around during their session! Young children need a lot of movement and due to their developing bone structures find it sometimes physiologically challenging to sit for prolonged periods. Our program has built-in elements that require children to move around and caters to this movement need. If your child needs to wiggle around a little, this is perfectly fine, as they are still in the learning space. Once they have had their little movement, encourage them to return to the activity on hand and help them refocus by pointing out what is the activity. Our teachers will continue to verbally reach out to your child and engage them too. 5. Identify what could be the barrier to their participation! This is something all our teachers have to learn early on in their careers–how to pinpoint exactly what is happening or going wrong. What prevents your child from participating? Try to identify precisely why your child might be having a hard time engaging: Is it focus? Do they need a hug or for you to sit with them? Is the screen too small, or the device volume too low? Is there another source of distraction? Once you identify the reason, it is much easier to troubleshoot and support your child effectively. 6. Monitor the (computer or tablet) monitor! In this new learning environment, you can help by monitoring your child’s levels of interest and engagement in adapting to their new schedule and learning tools. The simplest way to do this? Observation. Look at your child’s eyes to see if they are following along with the educator on the screen. Are they responding? Are they looking at the activity images? Are they joining in with the songs by doing the actions (even if they do not know the words yet)? Ask questions or point out something in the lesson or join in with the song to model them how this is done. 7. WE’RE ALL IN THIS TOGETHER! Remember that you are not alone in this journey. Reach out to our support team and we will try our best to remedy issues and solve problems that are within our capabilities. Our Kïdo Home program has monthly parent-teacher meetings where we collect your feedback and observations and agree on the next steps that are appropriate for your child’s development. These are then translated into weekly customized one-to-one learning sessions with each of the children, where the teachers will tailor the learning experience to your child’s way of learning and developmental needs and learning styles.





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Kido Education Pte. Ltd., #06-00 ASO Building, 8 Robinson Road, Singapore

© 2020 Kïdo Education (Singapore) Pte. Ltd.

support@kido.school

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